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Refund Policy
Last updated: January 2025
1. Free Services
Our gaming quiz and basic game recommendations are provided free of charge. Since these services are free, no refunds are applicable for basic features.
2. Premium Services
If we offer premium services in the future, the following refund policy will apply:
- 30-day money-back guarantee for premium subscriptions
- Refunds must be requested within 30 days of purchase
- Refunds will be processed within 5-10 business days
3. Refund Conditions
To be eligible for a refund, you must:
- Request the refund within the specified time period
- Provide a valid reason for the refund request
- Have made a good faith attempt to use the service
- Not have violated our Terms of Service
4. Non-Refundable Items
The following items are not eligible for refunds:
- Free services and content
- One-time consultation fees after services have been rendered
- Downloadable content that has been accessed
- Services purchased more than 30 days ago
5. How to Request a Refund
To request a refund, please contact us at:
- Email: refunds@coopgamer-pro.com
- Include your order number and reason for refund
- Provide proof of purchase if available
6. Processing Time
Once your refund request is approved:
- Credit card refunds: 5-10 business days
- PayPal refunds: 3-5 business days
- Bank transfers: 7-14 business days
7. Partial Refunds
In some cases, we may offer partial refunds for:
- Services that were partially used
- Subscription cancellations mid-cycle
- Special circumstances at our discretion
8. Disputes
If you have a dispute regarding a refund, please contact us first. We are committed to resolving issues fairly and promptly.
9. Contact Information
For refund requests or questions about this policy:
Email: refunds@coopgamer-pro.com
Phone: +33 1 23 45 67 89
Address: CoopGamer Pro, 123 Gaming Street, Paris, 75001, France
10. Changes to This Policy
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date.